🏳️Accelerate Your Growth With #1 AI Customer Service | Tidio

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Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

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        **firebase-heartbeat-database#firebase-heartbeat-store**Used in order to detect spam and improve the website's security.

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        **sentry-offline#queue**Detects and logs potential errors on third-party provided functions on the website.

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        **rc::b**This cookie is used to distinguish between humans and bots.

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        **AWSALBTG**Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

        **Maximum Storage Duration**: 7 days**Type**: HTTP Cookie

        **tid\_uuid**Set homepage user id number

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        **\_gaexp**This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments.

        **Maximum Storage Duration**: 30 days**Type**: HTTP Cookie

        **AB\_REPOSITIONING**This cookie is used by developers to handle AB test on a website

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        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **tidio\_state\_aqqkb5dxz6bxzonf9iipocdquatf0rud\_lastMessageFromVisitorTimestamp \[x2\]**Specifies the current state of the Tidio widget, it is necessary for the widget to function properly

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **tidio\_state\_ujdzxuerbok0guax1yklsy3ip5r28cag\_cache \[x2\]**Specifies the current state of the Tidio widget, it is necessary for the widget to function properly

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **tidio\_state\_ujdzxuerbok0guax1yklsy3ip5r28cag\_lastMessageFromVisitorTimestamp \[x2\]**Specifies the current state of the Tidio widget, it is necessary for the widget to function properly

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **tidio\_state\_w0i4b7fdeerfqqn4w8lwb7ahjasjnrmd\_cache \[x2\]**Specifies the current state of the Tidio widget, it is necessary for the widget to function properly

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

*   Preferences 16

    Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

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        **lidc**Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

        **Maximum Storage Duration**: 1 day**Type**: HTTP Cookie

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        **VISITOR\_INFO1\_LIVE**Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

        **Maximum Storage Duration**: 180 days**Type**: HTTP Cookie

        **YSC**Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **ytidb::LAST\_RESULT\_ENTRY\_KEY**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **yt-remote-cast-available**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **yt-remote-cast-installed**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **yt-remote-connected-devices**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **yt-remote-device-id**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **yt-remote-fast-check-period**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **yt-remote-session-app**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **yt-remote-session-name**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

    *   [homepage-cdn.tidio.com

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        **tf\_random\_id**Used to implement forms on the website.

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        **NEXT\_LOCALE**This cookie is used to determine the preferred language of the visitor and sets the language accordingly on the website, if possible.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

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*   Statistics 25

    Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

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        **g2tracking**Used to track user’s interaction with embedded content.

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        **\_\_hssrc**Used to recognise the visitor's browser upon reentry on the website.

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        **\_\_hstc**Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

        **Maximum Storage Duration**: 180 days**Type**: HTTP Cookie

        **hubspotutk**Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

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        **personalization\_id**This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile.

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        **amp\_cookie\_test# \[x2\]**Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

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        **amplitude\_unsent\_# \[x2\]**Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.

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        **initial\_acquisition\_source**Set initial data about user

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        **AMP\_TEST**Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

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    Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

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        **lastExternalReferrer**Detects how the user reached the website by registering their last URL-address.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **lastExternalReferrerTime**Detects how the user reached the website by registering their last URL-address.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **\_fbp**Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

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        Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

        **IDE**Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

        **Maximum Storage Duration**: 400 days**Type**: HTTP Cookie

        **NID**Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

        **Maximum Storage Duration**: 6 months**Type**: HTTP Cookie

        **pagead/1p-user-list/#**Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.

        **Maximum Storage Duration**: Session**Type**: Pixel Tracker

        **\_ga**Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

        **Maximum Storage Duration**: 25 months**Type**: HTTP Cookie

        **\_ga\_#**Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

        **Maximum Storage Duration**: 25 months**Type**: HTTP Cookie

        **\_gcl\_au**Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

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        8

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        **\_uetsid**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

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        **MSPTC**This cookie registers data on the visitor. The information is used to optimize advertisement relevance.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **MUID**Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **\_uetsid**Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.

        **Maximum Storage Duration**: 1 day**Type**: HTTP Cookie

        **\_uetvid**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

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        **sa-user-id \[x3\]**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **sa-user-id-v2 \[x3\]**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **sa-user-id-v3 \[x3\]**Collects data on the user across websites - This data is used to make advertisement more relevant.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **sa-user-id**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **sa-user-id-v2**Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **sa-user-id-v3**Collects data on the user across websites - This data is used to make advertisement more relevant.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

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        **ttwid**Used by the social networking service, TikTok, for tracking the use of embedded services.

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

        **\_\_tt\_embed\_\_mounting**Registers data on the performance of the website’s embedded video-content.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **\_\_tt\_embed\_\_storage\_test**Registers data on the performance of the website’s embedded video-content.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

    *   [Twitter Inc.

        7

        ](#)

        **1/i/adsct \[x2\]**Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

        **Maximum Storage Duration**: Session**Type**: Pixel Tracker

        **muc\_ads**Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

        **Maximum Storage Duration**: 400 days**Type**: HTTP Cookie

        **guest\_id**Collects data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.

        **Maximum Storage Duration**: 400 days**Type**: HTTP Cookie

        **guest\_id\_ads**Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.

        **Maximum Storage Duration**: 400 days**Type**: HTTP Cookie

        **guest\_id\_marketing**Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.

        **Maximum Storage Duration**: 400 days**Type**: HTTP Cookie

        **RichHistory**Collects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

    *   [YouTube

        12

        ](#)

        **#-#**It is used by to track the number of video views. It also helps personalize the ads displayed and customize the content to the user's preferences.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **\_\_Secure-ROLLOUT\_TOKEN**Pending

        **Maximum Storage Duration**: 180 days**Type**: HTTP Cookie

        **iU5q-!O9@$**Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **LAST\_RESULT\_ENTRY\_KEY**Used to track user’s interaction with embedded content.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **LogsDatabaseV2:V#||LogsRequestsStore**Stores the user's video player preferences using embedded YouTube video

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

        **nextId**Used to track user’s interaction with embedded content.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **remote\_sid**Necessary for the implementation and functionality of YouTube video-content on the website.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **requests**Used to track user’s interaction with embedded content.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **ServiceWorkerLogsDatabase#SWHealthLog**Necessary for the implementation and functionality of YouTube video-content on the website.

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

        **TESTCOOKIESENABLED**Used to track user’s interaction with embedded content.

        **Maximum Storage Duration**: 1 day**Type**: HTTP Cookie

        **yt.innertube::nextId**Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **YtIdbMeta#databases**Used to track user’s interaction with embedded content.

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

    *   [homepage-cdn.tidio.com

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        ](#)

        **\_\_ptq.gif**Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

        **Maximum Storage Duration**: Session**Type**: Pixel Tracker

        **amp\_cookie\_test \[x2\]**It is used to check whether the user's browser supports cookies

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

    *   [sf16-website-login.neutral.ttwstatic.com

        5

        ](#)

        **\_\_tea\_cache\_first\_#**Used by the social networking service, TikTok, for tracking the use of embedded services.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **\_\_tea\_cache\_tokens\_#**Store a unique session ID, store a unique user ID.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **\_\_tea\_session\_id\_#**Used by the social networking service, TikTok, for tracking the use of embedded services.

        **Maximum Storage Duration**: Session**Type**: HTML Local Storage

        **HYBRID\_SLARDAR\_WEBtiktok\_pns\_web\_runtime**Used by the social networking service, TikTok, for tracking the use of embedded services.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **PUMBAA\_FREQ**Used by the social networking service, TikTok, for tracking the use of embedded services.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

    *   [tidio.com

        1

        ](#)

        **tidioClientEmail**Collects user email address for marketing purposes

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

*   Unclassified 17

    Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

    *   [Amazon

        4

        ](#)

        **\_reb2bgeo**Saves the user's geolocation data, which can be used for content personalization or traffic analysis.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **\_reb2bloaded**Indicates whether the user has loaded specific resources or scripts, helping optimize page loading.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **\_reb2bsessionID**tores the user's session ID, allowing the website to maintain their state during a single visit.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

        **\_reb2buid**Used to assign a unique identifier to the user for tracking their activity on the website.

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

    *   [aplo-evnt.com

        1

        ](#)

        **\_leadgenie\_session**Pending

        **Maximum Storage Duration**: Session**Type**: HTTP Cookie

    *   [assets.apollo.io

        2

        ](#)

        **apolloAnonId**Pending

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **eventQueue**Pending

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

    *   [demo.arcade.software

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        **firebase-app-check-database#firebase-app-check-store**The firebase-app-check-database#fi cookie from demo.arcade.software is used to verify user authenticity and secure access to the Firebase database against unauthorized requests.

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

    *   [editions.tidio.com

        1

        ](#)

        **initialPageview**Pending

        **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie

    *   [homepage-cdn.tidio.com

        6

        ](#)

        **tidio\_hp\_release\_version** It is used to check the current version of the website stored in the browser cache, and if it is older than the latest version, it forces the page to reload.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **ClientSessionStore**Stores information about the current user session, ensuring consistent widget behavior during a single visit.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **MediaStore-client**Stores user media data, such as preferences for video or audio handling within the widget.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **warmly\_fingerprint**Used to identify the user based on a unique browser fingerprint for tracking activity and providing a personalized experience.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **WidgetStore**Saves user settings and preferences related to the widget for better interface personalization.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

        **\_reb2buid**Used to assign a unique identifier to the user for tracking their activity on the website.

        **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage

    *   [www.tidio.com

        2

        ](#)

        **14bf635518\_amp\_session\_replay\_events#sequencesToSend**Used to store and track user session events to record interactions on the website (e.g., mouse movements, clicks) for analytics and optimization.

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

        **14bf635518\_amp\_session\_replay\_events#sessionCurrentSequence**Used to store and track user session events to record interactions on the website (e.g., mouse movements, clicks) for analytics and optimization.

        **Maximum Storage Duration**: Persistent**Type**: IndexedDB

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Connect Lyro AI to your current support platform - no migration needed

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4.7 (1616+ reviews)

Accelerate your growth with AI customer service

===============================================

Answer up to 70% of customer inquiries without human intervention. Convert more leads, provide stellar support, and supercharge your revenue using our game-changing AI-driven customer service solution.

[Start for free](https://www.tidio.com/panel/register)No credit card required

[Contact sales](/contact-sales/)

Trusted by 300,000+ businesses:

Lyro AI Agent

The AI support agent for growing businesses

-------------------------------------------

Lyro is a conversational AI that talks to your audience. Solve up to 70% of customer problems - on any live channel, in dozens of languages - without extra hiring. Lyro AI Agent answers customers in 6 seconds using only your data and human-like language. Lyro AI also performs tasks, freeing your support agents to focus on high-value requests. Scale your operations with predictable customer service expenses - starting at $0.5/conversation.

[Discover Lyro AI Agent](/ai-agent/)

Chat with us

Lyro AI Agent

70%

Lyro resolution rate

76%

of visitors don’t request transfer to a human agent

“I’m so much happier because we can trust that the customer service is being taken care of by Lyro. The AI gives customers 24-hour support and helps visitors go through the website. We’ve had a big revenue growth and **Tidio is a large part of why we’re growing**. It’s a massive part of our customer experience.”

Daniel Reid

Co-founder & CEO

Live Chat & Help Desk

Provide excellent support with Live Chat and Help Desk tools

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Talk to visitors in real-time with Live Chat. Track users across your website, see what pages they’re browsing, and boost sales with personalized discounts. Handle messages from all your communication channels in a single dashboard. Decrease your response times with ticket filtering and prioritization. Keep track of how your agents perform with actionable analytics.

[Discover Live Chat](/live-chat/)

[Discover Help Desk](/helpdesk/)

59%

Decrease in waiting time

29%

Decrease in average response times

“I can confidently say that Tidio has played a crucial role in **enhancing customer satisfaction and conversion** rates. The personalized touch that **Tidio** brings to our sales process **is invaluable**.”

Isabelle W. Isovic

Inbound Marketing Specialist

Automation

Win more loyal customers with sales and support automation

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Proactively engage visitors and move leads through your funnels with automation. Use plug-and-play Flows to handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. Choose from 40+ Flows templates available, or create custom automation sales or support Flows with drag and drop simplicity - no coding skills required.

[Discover Flows](/flows/)

88%

Flows helpfulness rate

27%

Increase in conversion rates

“My main goal was to find an easy-to-teach app that covered all the tasks needed for our customer service. Tidio, from the beginning, was the perfect one. Right now, **more than a third of our ecommerce revenue** is made thanks to Tidio.”

Gabriele Scarcella

Ecommerce Manager

Simplify your work: Connect Tidio to your tech stack

----------------------------------------------------

[See all integrations](/integrations/)

120+ tools available to power your workflow

“We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.”

Evelin Lopez

Marketing Manager at eye-oo

“The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.”

Daniel Reid

Co-founder and CEO @ Suitor

“We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio Flows technology.”

Görkem Öğüt

CEO & Founding Partner of Endeksa

Join 300,000+ businesses accelerating their growth with Tidio

-------------------------------------------------------------

[Start for free](https://www.tidio.com/panel/register)

No credit card required

[Contact sales](/contact-sales/?hs_track=homepage)