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For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account or site

If you’ve tried to [**recover your Squarespace or Acuity account**](https://login.squarespace.com/recovery-form#/recovery/domain) and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.  

Before you begin:  

• Did you already try to [**recover your account**](https://login.squarespace.com/recovery-form#/recovery/domain) through the login page? We’ll ask you to try that first if you haven’t yet.  

• For your security, we’ll only provide account details to the account holder.  

• For help recovering a Google Workspace account, contact us [**here.**](https://support.squarespace.com/hc/requests/new?ticket_form_id=64357)

Email address where we can contact you.

What situation led to the trouble accessing your account?

URLs of any websites connected to the account. Enter as many domains as possible.

Please attach both of the following documents:  

• A government-issued ID. For example, a driver’s license, passport or permanent resident card.

• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)  

Note:  

• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.

• Ensure your files are .jpg or .png so we can view them.

Request Account Access

A member of our team will respond as soon as possible. [http://www.squarespace.com/privacy/](http://www.squarespace.com/privacy/)

Follow these steps:

Learn More

Request a Refund

Hear back in 2 business days.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

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Tell us more

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: [https://sqsp.link/hMaBjw](https://sqsp.link/hMaBjw)

Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below.

Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider.

Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.

Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).

Report malware

==============

Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.  

Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets.  

To learn more about reporting other suspicious domain activity to Squarespace, visit [**Reporting domain name abuse.**](https://support.squarespace.com/hc/en-us/articles/11580957865869)  

**Before you begin:**  

• Ensure the domain you're reporting to us is [**registered and managed through Squarespace.**](https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider)  

• Visit our [**Terms of Service**](https://www.squarespace.com/terms-of-service/) and [**Acceptable Use Policy**](https://www.squarespace.com/acceptable-use-policy/) to review our policies about abuse and fraudulent or illegal activity.

Report phishing or pharming

===========================

Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.  

Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.  

Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.  

To learn more about reporting other suspicious domain activity to Squarespace, visit [**Reporting domain name abuse.**](https://support.squarespace.com/hc/en-us/articles/11580957865869)  

**Before you begin:**  

• Ensure the domain you're reporting to us is [**registered and managed through Squarespace.**](https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider)  

• Visit our [**Terms of Service**](https://www.squarespace.com/terms-of-service/) and [**Acceptable Use Policy**](https://www.squarespace.com/acceptable-use-policy/) to review our policies about abuse and fraudulent or illegal activity.

Report spam

===========

Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.  

Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the [**CAN-SPAM Act.**](https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business)  

To learn more about reporting other suspicious domain activity to Squarespace, visit [**Reporting domain name abuse.**](https://support.squarespace.com/hc/en-us/articles/11580957865869)  

**Before you begin:**  

• Ensure the domain you're reporting to us is [**registered and managed through Squarespace.**](https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider)  

• Visit our [**Terms of Service**](https://www.squarespace.com/terms-of-service/) and [**Acceptable Use Policy**](https://www.squarespace.com/acceptable-use-policy/) to review our policies about abuse and fraudulent or illegal activity.

Temporary text

Report Whois contact inaccuracy

===============================

Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.  

Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form.  

To learn more about reporting other suspicious domain activity to Squarespace, visit [**Reporting domain name abuse.**](https://support.squarespace.com/hc/en-us/articles/11580957865869)  

**Before you begin:**  

• Ensure the domain you're reporting to us is [**registered and managed through Squarespace.**](https://support.squarespace.com/hc/en-us/articles/11580957865869#toc-verify-the-domain-provider)  

• Visit our [**Terms of Service**](https://www.squarespace.com/terms-of-service/) and [**Acceptable Use Policy**](https://www.squarespace.com/acceptable-use-policy/) to review our policies about abuse and fraudulent or illegal activity.

Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below.  

Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider.  

Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.

Please complete all required fields.

#

#

Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.

#

#

Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.  

Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.  

Note that Billing permissions don't include the ability to edit the site's content. You can read more about this [**here**](https://support.squarespace.com/hc/en-us/articles/206537297-Squarespace-permissions-explained).  

**A note regarding Squarespace 5 sites:**  

Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.  

**A note regarding Acuity Scheduling accounts:** Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account.

Submit a request about a deceased customer's account

Subject

Any comments, requests, or concerns we should know?

Please attach the following documents:  

• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.  

• An image of the deceased person’s obituary, death certificate, and/or other documents.  

• Any additional documents, such as Legal Representation documentation.  

Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. Messages sent outside these hours will receive a response within 12 hours.

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{"schedules":\[{"id":50095,"name":"Business Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2014-10-03T22:10:16Z","updated\_at":"2025-01-06T14:24:27Z","intervals":\[{"start\_time":1200,"end\_time":1440},{"start\_time":1440,"end\_time":2880},{"start\_time":2880,"end\_time":4320},{"start\_time":4320,"end\_time":5760},{"start\_time":5760,"end\_time":7200},{"start\_time":7200,"end\_time":8400}\]},{"id":360000418191,"name":"Social Team Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2020-09-01T09:34:47Z","updated\_at":"2020-09-03T13:07:03Z","intervals":\[{"start\_time":240,"end\_time":1440},{"start\_time":1680,"end\_time":2880},{"start\_time":3120,"end\_time":4320},{"start\_time":4560,"end\_time":5760},{"start\_time":6000,"end\_time":7200},{"start\_time":7440,"end\_time":8640},{"start\_time":8880,"end\_time":10080}\]},{"id":360000421112,"name":"Account Management VIP Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2020-09-29T20:18:51Z","updated\_at":"2021-03-03T10:38:13Z","intervals":\[{"start\_time":1440,"end\_time":2880},{"start\_time":2880,"end\_time":4320},{"start\_time":4320,"end\_time":5760},{"start\_time":5760,"end\_time":7200},{"start\_time":7200,"end\_time":8640}\]},{"id":5995548166541,"name":"Live Chat Business Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2022-05-04T15:10:42Z","updated\_at":"2025-03-13T17:10:07Z","intervals":\[{"start\_time":1680,"end\_time":2640},{"start\_time":3120,"end\_time":4080},{"start\_time":4560,"end\_time":5520},{"start\_time":6000,"end\_time":6960},{"start\_time":7440,"end\_time":8400}\]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2022-05-04T15:12:38Z","updated\_at":"2025-03-13T17:10:15Z","intervals":\[{"start\_time":1200,"end\_time":1440},{"start\_time":1440,"end\_time":2880},{"start\_time":2880,"end\_time":4320},{"start\_time":4320,"end\_time":5760},{"start\_time":5760,"end\_time":7200},{"start\_time":7200,"end\_time":8400}\]},{"id":18405093826701,"name":"\[Inactive\] Live Chat Acuity Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2023-08-10T16:06:56Z","updated\_at":"2024-04-29T14:57:38Z","intervals":\[{"start\_time":1680,"end\_time":2610},{"start\_time":3120,"end\_time":4050},{"start\_time":4560,"end\_time":4920},{"start\_time":5220,"end\_time":5340},{"start\_time":5400,"end\_time":5490},{"start\_time":6000,"end\_time":6360},{"start\_time":6420,"end\_time":6600},{"start\_time":6660,"end\_time":6780},{"start\_time":6840,"end\_time":6930},{"start\_time":7440,"end\_time":8370}\]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time\_zone":"Eastern Time (US & Canada)","created\_at":"2023-11-14T14:54:21Z","updated\_at":"2024-04-29T14:59:04Z","intervals":\[{"start\_time":960,"end\_time":1440},{"start\_time":1440,"end\_time":2880},{"start\_time":2880,"end\_time":4320},{"start\_time":4320,"end\_time":5760},{"start\_time":5760,"end\_time":7200},{"start\_time":7200,"end\_time":7980}\]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time\_zone":"Eastern Time (US & Canada)","created\_at":"2023-11-14T14:59:39Z","updated\_at":"2024-04-29T14:59:13Z","intervals":\[{"start\_time":0,"end\_time":1440},{"start\_time":1440,"end\_time":2880},{"start\_time":2880,"end\_time":4320},{"start\_time":4320,"end\_time":5760},{"start\_time":5760,"end\_time":7200},{"start\_time":7200,"end\_time":8640},{"start\_time":8640,"end\_time":10080}\]},{"id":25217370917901,"name":"Product Support Business Hours","time\_zone":"Eastern Time (US & Canada)","created\_at":"2024-03-21T17:12:42Z","updated\_at":"2024-05-07T11:37:22Z","intervals":\[{"start\_time":1620,"end\_time":2700},{"start\_time":3060,"end\_time":4140},{"start\_time":4500,"end\_time":5580},{"start\_time":5940,"end\_time":7020},{"start\_time":7380,"end\_time":8460}\]},{"id":26294188481165,"name":"Live Chat - CUSU & HVCS (COSO-4219)","time\_zone":"Eastern Time (US & Canada)","created\_at":"2024-04-29T14:59:37Z","updated\_at":"2025-03-13T17:10:25Z","intervals":\[{"start\_time":1680,"end\_time":2640},{"start\_time":3120,"end\_time":4080},{"start\_time":4560,"end\_time":5520},{"start\_time":6000,"end\_time":6960},{"start\_time":7440,"end\_time":8400}\]},{"id":28799929362829,"name":"Live Chat - Acuity","time\_zone":"Eastern Time (US & Canada)","created\_at":"2024-07-29T17:52:26Z","updated\_at":"2025-03-13T17:10:35Z","intervals":\[{"start\_time":1680,"end\_time":2640},{"start\_time":3120,"end\_time":4080},{"start\_time":4560,"end\_time":5520},{"start\_time":6000,"end\_time":6960},{"start\_time":7440,"end\_time":8400}\]}\],"url":"https://squarespace.zendesk.com/api/v2/business\_hours/schedules"}

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Squarespace Help Center

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Guides by topic

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Learn by video

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Squarespace Help Center

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Browse by product

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[Websites](https://support.squarespace.com/hc/categories/200290507)[Adding content with blocks](https://support.squarespace.com/hc/articles/206543757) [Changing colors](https://support.squarespace.com/hc/articles/205815278) [Formatting your images for display](https://support.squarespace.com/hc/articles/206542517) [SEO checklist](https://support.squarespace.com/hc/articles/360002090267)

[Domains](https://support.squarespace.com/hc/categories/200290497)[Google Domains migration to Squarespace](https://support.squarespace.com/hc/articles/17131164996365)[Connecting a domain](https://support.squarespace.com/hc/articles/205812378)[Moving a domain to another site](https://support.squarespace.com/hc/articles/205812098) [Transferring a domain](https://support.squarespace.com/hc/articles/206542037)

[Google Workspace](https://support.squarespace.com/hc/categories/360000163388)[Using Google Workspace with Squarespace](https://support.squarespace.com/hc/articles/206542057)[Adding more Google Workspace users](https://support.squarespace.com/hc/articles/205812078)[Signing up for Google Workspace](https://support.squarespace.com/hc/articles/206541917)[Renaming a Google Workspace user](https://support.squarespace.com/hc/articles/208308718)

[Commerce](https://support.squarespace.com/hc/categories/200290338)[Adding products to your store](https://support.squarespace.com/hc/articles/205811338)[Connecting a payment processor](https://support.squarespace.com/hc/articles/235161188)[Creating discounts](https://support.squarespace.com/hc/articles/205811178) [Setting up taxes](https://support.squarespace.com/hc/articles/206540947)

[Email Campaigns](https://support.squarespace.com/hc/categories/360004634331)[Building mailing lists](https://support.squarespace.com/hc/articles/360001280708)[Creating sender profiles](https://support.squarespace.com/hc/articles/360001280728)[Email campaign best practices](https://support.squarespace.com/hc/articles/360001280808)[Getting started with Squarespace Email Campaigns](https://support.squarespace.com/hc/articles/360001280588)

[Acuity Scheduling](https://help.acuityscheduling.com/hc/)[Acuity Help Center](https://help.acuityscheduling.com/hc/)[What is Acuity Scheduling?](https://support.squarespace.com/hc/articles/360028867451)[Starting an Acuity Scheduling trial](https://support.squarespace.com/hc/articles/7157155108749)[Acuity Scheduling pricing, billing, and invoices](https://support.squarespace.com/hc/articles/360034944391)

[Digital Products](https://support.squarespace.com/hc/categories/360004429932) [Getting started with Digital Products](https://support.squarespace.com/hc/articles/360050366952)[Paywalls and Pricing plans](https://support.squarespace.com/hc/articles/4404628246669)[Course pages](https://support.squarespace.com/hc/articles/16096751630221)[Member sites](https://support.squarespace.com/hc/articles/360050832631)

[Squarespace Payments](https://support.squarespace.com/hc/sections/200825228)[Getting started with Squarespace Payments](https://support.squarespace.com/hc/articles/19848492736269)[Squarespace Payments payouts](https://support.squarespace.com/hc/articles/19860658113037)[Understanding a negative balance with Squarespace Payments](https://support.squarespace.com/hc/articles/19861422137613) [Managing your Squarespace Payments account](https://support.squarespace.com/hc/articles/19848508230285)

Guides by topic

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[

Getting started

Everything you need to start and launch your site on Squarespace

](https://support.squarespace.com/hc/categories/200290487)

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Account

Get help with your account settings, password, and site contributors

](https://support.squarespace.com/hc/categories/200290328)

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Billing

Get help with your plans, payments, and subscriptions

](https://support.squarespace.com/hc/categories/360001726852)

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Commerce

Learn how to set up, manage, and grow your online store

](https://support.squarespace.com/hc/categories/200290338)

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Domains

Get step-by-step help with registering, transferring, and connecting domains

](https://support.squarespace.com/hc/categories/200290497)

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Google Workspace and custom email

Set up a custom email address with your domain

](https://support.squarespace.com/hc/categories/360000163388)

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Images and videos

Make your site stand out with images, videos, and banners

](https://support.squarespace.com/hc/categories/200290368)

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Pages and content

Learn how to build and edit your site with pages, sections, and blocks

](https://support.squarespace.com/hc/categories/200290507)

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Privacy and security

Get information about security, SSL, data privacy, and policies about Squarespace

](https://support.squarespace.com/hc/categories/200290418)

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Technical issues and contact us

Troubleshoot technical and speed issues with your site

](https://support.squarespace.com/hc/categories/360000165287)

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Templates and design

Learn how to customize fonts, colors, and other design features

](https://support.squarespace.com/hc/categories/200290537)

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Analytics

View reports to gain insight into visitor engagement and sales

](https://support.squarespace.com/hc/categories/200290388)

Show more

Learn by video

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All About Images

7 videos

](https://support.squarespace.com/hc/articles/206733028)

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Introducing Commerce

4 videos

](https://support.squarespace.com/hc/articles/360047047751)

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Build your first Squarespace site

1 video

](https://support.squarespace.com/hc/articles/360043623311)

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Your Pages & Navigation

7 videos

](https://support.squarespace.com/hc/articles/205809798)

[See all videos](https://www.youtube.com/@squarespacehelp)

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