Protect
Track
Retain
Deliver
what matters.
================================================
The post purchase solution trusted
by 13,000 leading brands.
Get a demo
Deliver premium experiences that keep customers coming back.
------------------------------------------------------------
Shipping issues happen. With Route, your customers get instant resolutions and world-class support — turning negative experiences into opportunities to build loyalty.
97 %
----
Customer satisfaction
1 M
---
Tickets resolved
### How Route works —
Route protects brands and their customers.
------------------------------------------
With licensed shipping protection, fast issue resolution, package tracking,
product recommendations, and carbon neutral shipping.
Shipping Protection
### Peace of mind with every purchase.
Shipping protection at checkout gives your customers confidence that they're covered in case their package is damaged in transit, stolen, or doesn't arrive.
[Get a demo](javascript:;) [Learn more](https://route.com/protect)
#### 150M
Orders protected
#### $15B
Protected merchandise
Issue Resolution
### When shipping goes wrong, Route makes it right.
Don't let shipping issues impact your bottom line or amass in your support queue. Customers can file claims and get resolutions in minutes — paid by us.
[Get a demo](javascript:;) [Learn more](https://route.com/protect)
#### $99M
Claims paid
#### $8M
Protected for brands in fraudulent claims
Package Tracking
### More anticipation.
Less "where's my order?"
Order inquiries tie up support teams. Reduce tickets and show customers their orders in one place with tracking on the app, web, email, and SMS.
[Get a demo](javascript:;) [Learn more](https://route.com/track)
#### 700M
Tracked packages
#### 10x
Increase in customer engagement
Product Recommendations
### Recommend the products your customers will love.
Route's AI-powered engine serves tailored product recommendations at every tracking touchpoint — helping customers discover and buy more from your brand.
[Get a demo](javascript:;) [Learn more](https://route.com/engage)
#### 20%
Increase in customer Lifetime Value
#### $1M
Incremental sales revenue for brands
Carbon Neutral Shipping
### Offset the carbon impact
of each order.
Build loyalty, reduce the environmental impact of online shopping, and empower customers to protect the planet with carbon neutral shipping.
[Get a demo](javascript:;) [Learn more](https://route.com/carbon-neutral-shipping)
#### 34%
Increase in customer loyalty
#### 92%
Trust in eco-friendly brands
### See everything Route has to grow your business.
Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping.
[Get a demo](javascript:;) [Learn more](https://route.com/products)
Leading brands love Route.
--------------------------
### Jing Gao
Founder & CEO of Fly By Jing
As we grow and scale Fly by Jing, it's just really great to know that Route is providing peace of mind for both our team and our customers.
2:01
2:45
1:40
[Explore more testimonials](https://route.com/case-studies)
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Online shoppers trust Route.
----------------------------
[Explore more reviews](https://app.userevidence.com/user-research-library/route)
### Suzanne S.
Shopper · Route Customer
I wasn’t sure about paying for shipping insurance but when only half of my order showed up, I logged in, and Route quickly resolved the issue in less than an hour. Shipping insurance definitely came in handy!
### Alexandra C.
Shopper · Route Customer
Thank you so much. I was mentally preparing to spend days, if not weeks, dealing with this issue-- and you got it done in less than 10 minutes. You’re amazing!
### Carmen O.
Shopper · Route Customer
The box that contained my products for my business was wet and crushed. I had some items that were ruined. I emailed and was assisted right away with an email that my products that were damaged will be replaced.
Connect your online store.
--------------------------
Get started quickly with direct integrations
to the leaders in commerce.
[Get started](javascript:;) [Learn more](https://route.com/integrations)
Which plan is right for your business?
--------------------------------------
### Basic
Offer immersive package tracking preferred by millions of engaged shoppers.
* Immersive Package Tracking
* Carbon Neutral Shipping on some orders
* 24/7 customer support on order issues
Starting at
$0
[Get started](javascript:;)
### Pro
Optimize your customer experience across the entire post-purchase journey
Everything in Basic, and:
* Product Recommendations
* Carbon Neutral Shipping on all orders
* Klaviyo Integration
Starting at
$349
[Get started](javascript:;)
### Custom
Tailor your Route configuration to fit your needs. For merchants with 10k+ orders/mo.
Everything in Pro, and:
* Tracking API and webhooks
* A la Carte Pricing for Features
Custom Pricing
[Get started](javascript:;)
Don't just take our word for it.
----------------------------------
See for yourself how our post-purchase experience platform works.
Book Demo
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### See how Route can help your business
Business email
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Merchant Shopper
Quick Links
[
File a claim
](https://claims.route.com)[
Get help
](https://shoppers.help.route.com)[
Download the app
](https://get.route.com/lXOi/rqq58xob)
300K+ 5-star reviews
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Scan to download the free app
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Merchant Shopper
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[
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](https://claims.route.com)[
Get help
](https://shoppers.help.route.com)[
Download the app
](https://get.route.com/lXOi/rqq58xob)
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### See how Route can help your business
Business email
Are you a merchant or a shopper?
Merchant Shopper
Quick Links
[
File a claim
](https://claims.route.com)[
Get help
](https://shoppers.help.route.com)[
Download the app
](https://get.route.com/lXOi/rqq58xob)
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### See how Route can help your business
Business email
Are you a merchant or a shopper?
Merchant Shopper
Quick Links
[
File a claim
](https://claims.route.com)[
Get help
](https://shoppers.help.route.com)[
Download the app
](https://get.route.com/lXOi/rqq58xob)
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### See how Route can help your business
Business email
Are you a merchant or a shopper?
Merchant Shopper
Quick Links
[
File a claim
](https://claims.route.com)[
Get help
](https://shoppers.help.route.com)[
Download the app
](https://get.route.com/lXOi/rqq58xob)
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Store URL
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