Nationwide Building Society
===========================
_The_ **Big** _Nationwide Thank You._
-------------------------------------
We're giving over 12 million of our members £50 each.
[How we're thanking members](/about-us/the-big-nationwide-thank-you)
What are you looking for today?
-------------------------------
1. [Current accounts](/current-accounts)
2. [Mortgages](/mortgages)
3. [Savings & ISAs](/savings)
4. [Investments](/savings/investments)
5. [Loans](/loans)
6. [Credit cards](/credit-cards)
7. [Insurance](/insurance)
£175 when you switch to us
--------------------------
Switch your main bank account to us and we'll give you £175.
Ending 31 March.
Conditions apply.
[Get £175 when you switch to Nationwide](/current-accounts/switch)
Earn extra cash with FlexDirect
-------------------------------
Earn 5% interest on balances up to £1,500 and 1% cashback on monthly spending for 12 months with our self-service FlexDirect account.
All for no monthly fee. Conditions apply.
[Explore more FlexDirect benefits](/current-accounts/flexdirect)
The Nationwide banking app
--------------------------
Join over 6 million Nationwide members who are banking with our app.
* Check your balance and upcoming payments to be one step ahead
* Quickly freeze or unfreeze your debit card if it's lost or stolen
* Chat to us – a helping hand is just a few taps away
[Explore the Nationwide banking app](/ways-to-bank/banking-app)
Internet banking
----------------
Check your balances or manage your payments all in one place.
Need any help logging in or registering? [Visit our online banking help page](/help/online-banking-help).
[Log into the Internet Bank](https://onlinebanking.nationwide.co.uk/AccessManagement/IdentifyCustomer/IdentifyCustomer)
[Register for Internet Banking](https://onlinebanking.nationwide.co.uk/Registration/CustomerSelfRegistration/SelectAccountType)
Search for help
---------------
Search
#### Recent searches
There are no recent searches
Popular searches:
* [Check your savings interest rate](/savings/check-savings-interest-rate)
* [Fraud and security](/help/fraud-and-security)
* [All help topics](/help)
Service quality indicators
--------------------------
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 17 largest personal current account providers for Great Britain and 11 largest personal current account providers for Northern Ireland if they would recommend their provider to friends and family.
We have published this information at the request of the Competition and Markets Authority so you can compare the overall quality of service from personal current account providers.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
### Overall service quality – Great Britain
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
[Service quality results for Great Britain](/current-accounts/resources/service-quality-results-gb)
### Overall service quality – Northern Ireland
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
[Service quality results for Northern Ireland](/current-accounts/resources/service-quality-results-ni)
### Financial Conduct Authority Service Quality Metrics
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our [Nationwide Service Quality Metrics page](/current-accounts/resources/service-quality).
* * *
Authorised push payment (APP) scams rankings in 2023
----------------------------------------------------
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster's bank account.
These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2024.
You can read the full report by visiting [www.psr.org.uk/app-fraud-data](https://www.psr.org.uk/app-fraud-data/).
### Share of APP scams refunded
This is the proportion of total APP scam losses that were reimbursed, ranked out of 14 firms.
[See full report on the PSR website](https://www.psr.org.uk/app-fraud-data/)
### APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Nationwide transactions sent in 2024, £219 was lost to APP scams.
[See full report on the PSR website](https://www.psr.org.uk/app-fraud-data/)
### APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
[See full report on the PSR website](https://www.psr.org.uk/app-fraud-data/)
### APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Nationwide, £128 of it was APP scams.
[See full report on the PSR website](https://www.psr.org.uk/app-fraud-data/)