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Unlock a world of benefits
==========================
Everything’s Premier with the premium account that gives you more than banking.
Qualify for Premier with £100k individual annual income or £100k savings or investments with HSBC UK, or Premier status abroad.
[Discover Premier](/premier/)
[Global Money Account](/current-accounts/products/global-money/)
Send and spend abroad with no HSBC fees. Eligibility criteria apply.
[Premier Wealth Report](/wealth/insights/learn-to-invest/meet-life-goals/defining-wealth/)
Get an insightful snapshot into the perceptions and realities of wealth in the UK.
* [Current accounts](/current-accounts/products/)
* [Loans](/loans/)
* [Mortgages](/mortgages/)
* [International](/international/)
* [Credit cards](/credit-cards/products/)
* [Investing](/investments/)
* [Savings](/savings/products/)
* [Insurance](/insurance/products/)
[Looking for help?
-----------------](/help/)
Find answers to your questions and get the latest guidance.
[Digital reset Digital reset This link will open in a new window](/help/digital-banking-help-tool/)
[Managing your account](/help/banking-made-easy/)
[How safe is my money?
---------------------](/savings/is-my-money-safe/)
When times are tough, knowing your money's safe can be reassuring.
[How to bank safely online](/help/security-centre/cyber-security-how-to-bank-safely/)
[Find out more about savings](/savings/)
[Growing your money
------------------](/investments/)
Explore ways you could make the most of your money to help reach your goals.
[How to set long-term financial goals](/investments/how-to-set-long-term-financial-goals/)
[Saving vs investing](/investments/saving-vs-investing/)
### Support and security
[Mobile banking](/ways-to-bank/mobile/)
[Secure Key](/help/security-centre/secure-key/)
[Latest scams](/help/security-centre/latest-scam-warnings/)
[Resetting your online banking](/help/security-centre/lost-your-details/)
[Activating your card](/help/card-support/activating-your-card/)
[Bank of England base rate](/help/bank-of-england-base-rate/)
[Support for Ukraine](/ukraine-appeal/)
[Accessibility and disability](/accessibility/)
[HSBC's partnership with Shelter](/opportunity/shelter-partnership/)
### Tools and guides
[Find a branch or Access to Cash](/branch-finder/)
[Mortgage calculators](/mortgages/calculators/)
[Personal loan calculator](/loans/products/personal/)
[Managing your account](/help/banking-made-easy/)
[Ways to borrow](/loans/ways-to-borrow/)
[Confirmation of Payee](/help/confirmation-of-payee/)
[Sustainability](/sustainability/)
[Branch formats and branch closures](/ways-to-bank/branch-banking/#opening-hours)
[Electric vehicles](/sustainability/electric-vehicles/)
### More products
[Loans](/loans/)
[Current accounts](/current-accounts/products/)
[Mortgages](/mortgages/)
[Overdrafts](/current-accounts/products/overdrafts/)
[Investments](/investments/)
[Savings](/savings/products/)
[Insurance](/insurance/)
[Business accounts Business accounts This link will open in a new window](https://www.business.hsbc.uk/en-gb/products-and-solutions/business-accounts)
[Electric vehicle financing](/sustainability/electric-vehicles/electric-car-lease/)
Independent service quality survey results
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### Personal current accounts
Published February 2025
As part of a regulatory requirement, independent surveys were conducted to ask customers of the largest personal current account providers in Great Britain and Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
[#### Great Britain - view full results](/help/csqi/#GB)
[#### Northern Ireland - view full results](/help/csqi/#NI)
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the [SQI page](/help/SQI/).
Authorised push payment (APP) scams rankings in 2023
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Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.
You can read the full report by visiting [www.psr.org.uk/app-fraud-datawww.psr.org.uk/app-fraud-data This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
### Share of APP fraud refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
[This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
[See full resultsSee full results This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
### APP fraud sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of HSBC UK and first direct transactions sent in 2023, £159 was lost to APP scams.
[This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
[See full resultsSee full results This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
### APP fraud received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
[This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
[See full resultsSee full results This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
### APP fraud received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at HSBC UK and first direct, £128 of it was APP scams.
[This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
[See full resultsSee full results This link will open in a new window](http://www.psr.org.uk/app-fraud-data)
[This link will open in a new window](https://www.fscs.org.uk/)
Your eligible deposits with HSBC UK Bank plc are protected up to a total of £85,000, or up to £170,000 for joint accounts, by the [Financial Services Compensation SchemeFinancial Services Compensation Scheme This link will open in a new window](https://www.fscs.org.uk/), the UK's deposit guarantee scheme.
This limit is applied to the total of any deposits you have with the following: HSBC UK Bank plc, HSBC Private Banking, and first direct.
Any total deposits you hold above the limit between these brands are unlikely to be covered.
* [Find out more Find out more about FSCS](/fscs/)
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[Customer support
----------------](/help/)
It's easy to answer your query online. Visit our Help page to find out how.
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