Start exploring Genesys today
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Product tours
See all that Genesys has to offer
](/campaign/genesys-cloud-guided-tour)
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Product demo
Watch the Genesys Cloud platform in action
](/campaign/request-a-demo)
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Pricing and plans
Find the plan that’s right for your business
](/pricing)
[Or talk with a Genesys expert](/contact-us)
Transform your CX for the age of AI
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Deliver the future of customer and employee experience today — all built on our AI-Powered Experience Orchestration platform.
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[Get started](#getStartedBox)[Request a demo](/campaign/request-a-demo)
[](https://www.genesys.com/customer-stories/virgin-atlantic "Virgin Atlantic")
[](https://www.genesys.com/customer-stories/coca-cola-bottlers-sales-and-services "Coca-Cola Bottlers’ Sales and Services")
[](https://www.genesys.com/customer-stories/rabobank "Rabobank")
[](https://www.genesys.com/customer-stories/electrolux-group "Electrolux Group")
[](https://www.genesys.com/customer-stories/unisys "Unisys")
Products that make a difference
Personalize experiences at scale with a trusted platform
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Genesys makes it easy to drive growth, customer loyalty and employee productivity — all while reducing cost.
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### Genesys Cloud CX
Our AI-powered, comprehensive solution maximizes your impact across every experience and every channel.
Explore Genesys Cloud CX
](/genesys-cloud)
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#### Genesys Cloud EX
Optimize your employee experience and deliver results with a standalone workforce engagement management solution.
](/genesys-cloud-ex)
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#### AppFoundry Marketplace
Extend the Genesys Cloud™ platform with hundreds of pre-integrated apps from industry-leading partners.
](https://appfoundry.genesys.com/filter/genesyscloud)
Solutions that enable success
Innovate faster across your contact center and beyond
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Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every interaction, no matter the channel.
[View all capabilities](/capabilities)
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AI and automation
Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.
](/capabilities/ai-and-automation)
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Contact center software
Optimize with intelligent automation and embedded AI that delivers value from Day One.
](/capabilities/call-center-software)
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Digital customer engagement
Seamlessly connect on any channel with humans and AI-powered bots.
](/capabilities/digital)
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Customer journey management
Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.
](/capabilities/customer-journey-management)
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Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
](/capabilities/wem-workforce-engagement-management)
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Cloud architecture and open platform
Innovate continuously, scale globally and build any customer experience (CX) with an open CX platform.
](/capabilities/cloud-architecture-and-open-platform)
Future-ready vision for cx
Redefine what’s possible for CX with AI-Powered Experience Orchestration
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No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and customers happy.
[Learn more](/experience-orchestration)[Explore the levels](/blog/post/the-levels-of-experience-orchestration)
Lead the conversation
Trending topics at Genesys
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Report
### 2025 State of CX report
Based on a global survey of consumers and customer experience leaders, our flagship research is packed with insights to help chart the future of CX.
](https://www.genesys.com/resources/state-of-cx)
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Ebook
#### Five trendsetters in AI innovation
](/resources/five-trendsetters-in-ai-innovation)
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eBook
#### Contact center buyer’s guide
](/resources/contact-center-buyers-guide)
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Blog
#### The Key Role of Real-Time Contact Center Analytics Software
](/blog/post/using-real-time-analytics-to-create-fluent-customer-interactions)
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Webinar
#### Top customer experience trends in 2025 and beyond
](/resources/top-cx-trends)
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Blog
#### The Future of CX: How AI Will Redefine Customer Experiences in 2025
](/blog/post/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025)
Experience Real Results
Customer success stories
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[View all stories](/customer-stories)
[](#404891 "Kiwibank")
[](#428433 "National Domestic Violence Hotline")
[](#533717 "City of Clearwater")
[](#496789 "Aeromexico")
[](#526090 "Benify")
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“Genesys Cloud AI offers a much richer, personalized customer experience. For example, it provides personality to our voicebot that’s consistent with the Kiwibank brand. The system is so much easier to tune, understand and follow the customer journey. And we have much cleaner data and reports.”
Emma Noble-Beasley
General Manager Contact Center, Kiwibank
Read the story
](https://www.genesys.com/customer-stories/kiwibank)
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“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”
Marty Hand
CTO, The Hotline
Read the story
](https://www.genesys.com/customer-stories/national-domestic-violence-hotline)
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“The change in employee happiness has been so apparent that it’s been noted to other departments by our city manager who receives hardly any complaint calls or emails now. We’ve also seen staff turnover drop from 40% to zero, against an industry standard of 30% to 45%.”
Amy Sessions
Customer Service Division Manager, City of Clearwater
Read the story
](https://www.genesys.com/customer-stories/city-of-clearwater)
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“The new platform has represented a significant shift, from a segment-by-segment search for information to complete visibility of all client interactions with just a few clicks, while delivering recordings and quality assurance insights for targeted feedback.”
Angelina Griselda Stankiewicz Chávez
Senior Contact Center Manager, Aeromexico
Read the story
](https://www.genesys.com/customer-stories/aeromexico)
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“Embracing CX Cloud from Genesys and Salesforce is more than a transition; it’s a leap into a future where innovation meets efficiency. Replacing OpenCTI, this integration seamlessly intertwines with Salesforce omni-channel, promising a transformative impact that redefines our customer experience landscape.”
Philip Hagenfeldt
Commercial System Lead, Benify
Read the story
](https://www.genesys.com/customer-stories/benify)
Recommendations you can trust
Analysts and users agree — Genesys is a leader
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Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
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Gartner® Magic Quadrant™ for 2024 Contact Center as a Service
Genesys named a Leader in Contact Center as a Service (CCaaS) solutions
](/resources/gartner-magic-quadrant-for-contact-center-as-a-service)[
IDC MarketScape reports on conversational AI
Genesys named a Leader for omnichannel conversational AI solutions
](/resources/idc-marketscape-worldwide-front-office-conversational-ai-software-2024-vendor-assessment)[
The Forrester Wave: Contact Center as a Service, Q1 2023
Genesys recognized as a Leader in CCaaS
](/resources/the-forrester-wave-contact-center-as-a-service)
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See Genesys Cloud CX in action
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Talk with an expert to see firsthand how you can transform customer and employee experiences today.
Get started
](#getStartedBox)