Same easy software. New AI superpowers.
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Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.
[Try it Free](https://www.freshworks.com/products/)[Book a demo](https://www.freshworks.com/demo/)
Trusted by 72,000+ businesses worldwide
Refreshingly simple software
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Efficient, scalable IT services and better, faster customer service. Personalized, optimized sales and marketing. Give teams the AI-powered tools to do more with ease.
[Customer Service](https://www.freshworks.com/customer-service-solutions/)[IT Service](https://www.freshworks.com/it-solutions/)[CRM](https://www.freshworks.com/crm-platform/)
[
](https://www.freshworks.com/customer-service-solutions/)[
](https://www.freshworks.com/it-solutions/)[
](https://www.freshworks.com/crm-platform/)
SUPPORT SOLUTIONS
Less complexity. More AI capability.
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[
Freshdesk
Scale faster with a unified, intelligent customer support platform.
](https://www.freshworks.com/freshdesk/)[
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
](https://www.freshworks.com/freshservice/)[
Freshchat
Have more meaningful conversations, across every channel, with every customer.
](https://www.freshworks.com/live-chat-software/)[
Freshdesk Omni
Get the whole package with our all-in-one solution, boosted with generative AI.
](https://www.freshworks.com/freshdesk/omni/)[
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
](https://www.freshworks.com/crm/sales/)[
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they love.
](https://www.freshworks.com/crm/marketing/)[
All products and trials
](https://www.freshworks.com/products/)
Our customers love us
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Freshservice is so intuitive and user-friendly. Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments.
Christy CooperSenior IT Operations Analyst
[Watch video](https://www.youtube.com/watch?v=rHxt4D3Xj7Y&ab_channel=FreshworksInc.)
We use Freshservice for everything, and that just makes it really easy—regardless of what you need as an employee—to know that you can always just go to this tool and you're going to get whatever you need.
Rey DavilaSystem Administrator, Allbirds
[Watch video](https://www.youtube.com/watch?v=0z6DLSwF_q4&ab_channel=FreshworksInc.)
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Mike HopkinsSenior VP, Sales and Service, Blue Nile
Watch video
Trending
See what’s new
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News, events, and insights into the ways Freshworks is making work faster, easier, and more human with advanced AI.
[
### The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse
A Harvard Business Review Analytic Services report on elevating IT service management with AI and more
](https://www.freshworks.com/freshservice/resources/cio-guide-to-modern-itsm-report/)
[
### CX Priorities 2025: Proven strategies to win the CX race
With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way
](https://www.freshworks.com/freshdesk/resources/cx-priorities-2025-strategies-to-win/)
[
### 2024 Global AI Workplace Report
See how AI is delivering strong productivity gains and unlocking higher value work for employees across departments.
](https://www.freshworks.com/resources/reports/workplace-tech/)
[
### Freshservice gets an ITAM boost with Device42
Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud
](https://www.freshworks.com/theworks/company-news/advanced-itam-freshservice-device42/)
[
### Freddy AI Agent has arrived
Conversational. Autonomous. Always on. Deliver service like never before.
](https://www.freshworks.com/product-launches/?tactic_id=6778534&utm_source=resourcecard&utm_medium=homepage)
[
### Freshworks AI Summit
Learn how people-first AI can transform service. Watch on-demand.
](https://www.freshworks.com/events/ai-summit/)
[
### 24/7 service with Freddy AI Agent
See how Freddy AI Agent can help you provide fast, always-on service to customers and employees.
](https://www.freshworks.com/theworks/company-news/freddy-ai-agent-cx-ex/)
[
### Explore Freddy AI Copilot: the ultimate productivity booster
Unleash the power of generative AI solutions and unlock productivity for your support and services teams.
](https://www.freshworks.com/lp/events/freddy-copilot/)
[
### Meet Freddy AI by Freshworks
See how easy it can be to leverage the power of AI in your business.
](https://www.freshworks.com/freshdesk/omni/freddy-ai-automation/)
[
### New Freshdesk Omni
Introducing all-in-one self-service, conversational support, and ticketing. Omnichannel and supercharged with AI.
](https://www.freshworks.com/freshdesk/omni/)
[
### Fresh insights for leaders
Original research and analysis from leading industry experts
](https://www.freshworks.com/theworks/)
[
### Turn AI from hype into reality
Everything you need to know about using generative AI in customer service
](https://www.freshworks.com/resources/ai-in-cust-service/)
[
### Announcing Freddy AI + GPT
We’re bringing the power of AI and GPT models to the Freshworks product suite
](https://www.freshworks.com/saas/bringing-gpt-to-freddy-ai-delighting-customers-and-employees-through-conversations-not-clicks-blog/)
[
### Gartner names Freshworks a Challenger
Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.
](https://www.freshworks.com/freshservice/gartner-magic-quadrant-itsm-2022)
[
### 100 innovations and ideas shaping business
Freshworks CIO says companies will deploy more bots in 2023 to reduce human dependance on mundane tasks, reduce cost and margin of error.
](https://fastcompanyme.com/collections/100-innovations-ideas-ceos-businesses-middle-east-2023/)
[
### More impact, less stress
See how IT, customer service, and CRM teams succeed with Freshworks
](https://youtu.be/CTrsKvoE5c4)
72,000+ global customers found a better way to work. Your turn.
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[Try for Free](https://www.freshworks.com/signup/)[Get a Demo](https://www.freshworks.com/demo/)
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