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[Unleashing the value ofĀ customer service](https://www.capgemini.com/insights/research-library/customer-service-transformation/)  

[](https://www.capgemini.com/wp-content/uploads/2025/03/CRI_Customer-Service-Transformation_Infographic_V04.pdf)

===================================================================================================================================================================================================================================================

The transformative impact of Gen AI and agentic AI

Ɨ

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### Tech lessons for positive futures

](https://www.capgemini.com/news/inside-stories/tech-lessons-for-positive-futures/)

The lasting value of a team tech challenge  

[](https://www.linkedin.com/shareArticle?url=https://www.capgemini.com/news/inside-stories/tech-lessons-for-positive-futures/)

[Read more](https://www.capgemini.com/news/inside-stories/tech-lessons-for-positive-futures/)

[](https://www.capgemini.com/news/inside-stories/tech-lessons-for-positive-futures/)

Latest insights

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Capgemini Research Institute

### World Retail Banking Report 2025

](https://www.capgemini.com/insights/research-library/world-retail-banking-report/)

[

Capgemini Research Institute

### Sustainable Gen AI

](https://www.capgemini.com/insights/research-library/sustainable-gen-ai/)

[

Report

### TechnoVision 2025

](https://www.capgemini.com/insights/research-library/technovision-2025/)

[More insights](/insights/)

Recent client stories

---------------------

[

### Enabling evidence-based education decision-making with agentic AI

Capgemini teams up with UNESCO and AWS for the 7th edition of the Global Data Science Challenge to develop an agentic Gen AI system that can empower countries to make informed, evidence-based policy decisions to enhance foundational learning outcomes

](https://www.capgemini.com/news/client-stories/enabling-evidence-based-education-decision-making-with-agentic-ai/)

[Read more](https://www.capgemini.com/news/client-stories/enabling-evidence-based-education-decision-making-with-agentic-ai/)

[

### Iveco Groupā€™s intelligent supply chain ensures efficiency and sustainability

The journey, which the company began in collaboration with Capgemini and AWS, led to the creation of a Control Tower that guarantees complete visibility and control over the entire supply chain

](https://www.capgemini.com/news/client-stories/iveco-groups-intelligent-supply-chain-ensures-efficiency-and-sustainability/)

[Read more](https://www.capgemini.com/news/client-stories/iveco-groups-intelligent-supply-chain-ensures-efficiency-and-sustainability/)

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### Wind Tre calls in new marketing capabilities in support of customer experience

By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

](https://www.capgemini.com/news/client-stories/wind-tre-calls-in-new-marketing-capabilities-in-support-of-customer-experience/)

[Read more](https://www.capgemini.com/news/client-stories/wind-tre-calls-in-new-marketing-capabilities-in-support-of-customer-experience/)

Latest news

-----------

Reports[

### Generative and agentic AI set to transform customer service into a strategic value driver for businesses

](https://www.capgemini.com/news/press-releases/generative-and-agentic-ai-set-to-transform-customer-service-into-a-strategic-value-driver-for-businesses/)

Mar 13, 2025

Reports[

### Retail banks face a loyalty crunch as card experience leaves customers underwhelmed

](https://www.capgemini.com/news/press-releases/retail-banks-face-a-loyalty-crunch-as-card-experience-leaves-customers-underwhelmed/)Mar 11, 2025

Awards and recognition[

### Capgemini recognized as a ā€˜Leaderā€™ in SAP services by independent research firm

](https://www.capgemini.com/news/press-releases/capgemini-today-announced-that-it-has-been-named-a-leader-in-the-forrester-wave-sap-services-q1-2025/)Mar 4, 2025

Reports[

### Seven in ten businesses want simplified customer experience from telecom providers

](https://www.capgemini.com/news/press-releases/seven-in-ten-businesses-want-simplified-customer-experience-from-telecom-providers/)Mar 3, 2025

[See all news](/news/press-releases/)

Inside stories

--------------

  [](https://www.capgemini.com/news/inside-stories/a-forum-for-sustainability/)

Environment[

### A forum for sustainability

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Getting the sustainability message heard by world leaders  

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  [](https://www.capgemini.com/news/inside-stories/new-career-new-you/)

Life at Capgemini[

### New career, new you

](https://www.capgemini.com/news/inside-stories/new-career-new-you/)

Changing careers to change your life  

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  [](https://www.capgemini.com/news/inside-stories/driving-innovation/)

Future-shaping projects[

### Driving innovation

](https://www.capgemini.com/news/inside-stories/driving-innovation/)

Building a career in automotive technology

### Discover our 2023 Integrated Annual Report

#### Partner for a digital and sustainable world

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### Transforming sports

#### Bringing expertise and passion for innovation and technology to World Rugby, the Ryder Cup, the Americaā€™s Cup, and motorsport.

[Discover more](/about-us/who-we-are/passion-for-sport/ "Opens in new window")

### Capgemini Research Institute

##### #1 in the world six consecutive times ā€“ an industry first.

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### Capgemini Invent

#### Our powerhouse of innovation, design and transformation.

[Find out more](https://www.capgemini.com/about-us/who-we-are/our-brands/capgemini-invent/ "Opens in new window")

### Capgemini Engineering

#### Helping the worldā€™s largest innovators engineer the products and services of tomorrow

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