[Skip to content](#content "Skip to content")
\[Free Report\] Turning Browsers Into Buyers
--------------------------------------------
[Download Now](https://go.bizrateinsights.com/2024-q3-report-landing-page-0-0)
Dismiss notice bar
Active Listening – Powered by Data
==================================
Maximize ecommerce revenue with a 360-degree insight into customer sentiment.
-----------------------------------------------------------------------------
[Request a Demo](/demo/) [Start for Free](/register/)
2,000
Retailers in Our Network
------------------------
We work with thousands of companies across the U.S.
25,567,692+
Surveys Completed Annually
--------------------------
We collect over 25 million surveys from real, verified customers every year.
94%
Survey Completion Rate
----------------------
Our surveys lead the industry in response rates.
For Everyone
### A Fit for Small Business
Launch a comprehensive voice of customer survey solution today. Free. With zero survey or data limits, and free Google Seller Rating syndication.
* A free plan with no survey or data limits
* Free syndicated seller ratings
* Industry leading response rate
* Easy to get started today
[Launch Today – Free](/register/)
Enterprise
### Scalable to Enterprise Complexity
Some of today’s largest ecommerce retailers rely on Bizrate Insights for custom-engineered solutions.
* Market Research Panel Access
* Custom Surveys
* Bespoke Reporting
* Custom Integrations
[Request a Demo](/demo/)
Solutions
Gather Cross-Channel Customer Feedback
--------------------------------------
Survey shoppers for meaningful feedback across the customer journey with incentivized surveys that deliver an industry-high response rate.
Checkout
We survey just after purchase and gather feedback on the online shopping experience and deliver key metrics including Overall Satisfaction, Likelihood to Recommend, Ease of Finding, and Check-out experience.
Post-Fulfillment
Three days after the expected delivery date, we survey your customers for fulfillment-based metrics including On-Time Delivery, Ability to Track, and Customer Service Experience.
Straight-to-Fulfillment
Our Straight-to-Fulfillment Survey is sent to shoppers who don’t fill out the initial point-of-sale survey so that you do not lose out on potential response data from customers.
Alternate Delivery Channels
Don’t let curbside or in-store pickup derail you. We gather feedback after multiple fulfillment types to tie together the online and in-store experiences by giving retailers insight into their brick-and-mortar fulfillment integration.
Site Abandonment
Want to know why shoppers visit your site without buying? Our Site Abandonment Solution gathers actionable insights to decrease churn, increase conversion, and save-the-sale in real time.
Our Partners
Join Thousands of Bizrate Insights Retail Partners
--------------------------------------------------
DIGITAL COMMERCE 360
A Top Vendor for Customer Ratings & Reviews
-------------------------------------------
55% of shoppers expect the customer experience to improve year over year. To keep up with accelerating demands, choose the voice of customer solution used by more leading brands.
[Read the Report](/resources/digital-commerce-360/)
Features
Just Some of Our Features
-------------------------
Collect feedback from shoppers about their online purchase and fulfillment experience while gathering feedback from the roughly 97% of site visitors that don’t complete a purchase.
Reporting
---------
A pile of raw data is overwhelming, but our VitalSigns dashboards offer a user-friendly interface for you to view highlights, customize your reports, and build a case for action.
Benchmarking
------------
Assess your performance by comparing your performance against direct competitors in your industry, using top performers or a custom list.
Seller Ratings
--------------
Seller Ratings syndicates scores and comments on SERPs via our direct relationships with partners like Google, Bing, and Yahoo.
VitalSigns Analysis & Reporting
-------------------------------
Get verbatim feedback delivered right to your inbox to monitor your customers shopping experience in real time.
NPS
---
Net Promoter Score (NPS) is easily understood and backed by decades of research, while the simplicity of the single score makes it ideal for tracking progress over time or measuring against industry trends.
Dedicated Customer Support
--------------------------
Our team is always a phone call away! We want to ensure you get the most out of your VoC data.
[
4
-
%
-
Decrease in cart abandonment
15
--
%
-
Increase in overall satisfaction
19
--
%
-
Increase in monthly sales
See the Case Study](https://go.bizrateinsights.com/firefold_irhtml)
[
24
--
%
-
Decrease in cart abandonment
See the Case Study](https://go.bizrateinsights.com/l/586313/2019-05-23/53qbrq)
[
67
--
%
-
Increase site traffic
See the Case Study](https://go.bizrateinsights.com/l/586313/2019-09-24/57f2gz)
Use Cases
A Platform Built for the Entire Team
------------------------------------
We deliver the consumer insights businesses of all sizes need to achieve their goals. Explore how our voice-of-customer (VoC) feedback tools can help you!
### Ecommerce
Monitor customer feedback throughout all stages of the ecommerce buying journey.
[Learn More](https://bizrateinsights.com/ecommerce/)
### Marketing
Use actionable data from the Online Buyer and Site Abandonment surveys to market more effectively to your target audience.
[Learn More](https://bizrateinsights.com/marketing/)
### Customer Support
Reach out to customers proactively when they have a negative experience with your brand to save the sale.
[Learn More](https://bizrateinsights.com/customer-support/)
### User Experience Design
Receive feedback on every aspect of your website’s design and usability.
[Learn More](https://bizrateinsights.com/cx-ux-design/)
The Reasons
Bizrate Insights Is Better
--------------------------
### Affordable & Customizable
We offer three subscription tiers made to fit the needs of a small business or a retailer with 500 locations nationwide. Our account management team will work with you to find the right fit.
### Highest Response Rate
After 25 years, we’ve learned a thing or two. Bizrate Insights has a 15% response rate which is among the highest in the industry.
### Quick Implementation
Your team can implement the survey in a matter of minutes. No coding experience necessary. In just a few minutes, you can add it directly on-site or via a tag manager and start collecting valuable site abandonment data.
### Unlimited Submits
Competitors limit the number of survey submits you can collect, but we don’t. Ever.
### More Reviews
We deliver the industry’s highest response rate (15%) to ensure retailers optimize their feedback opportunities and gather a large, representative sample of their customer base.
### No Data Limits
Our flexible solutions allow retailers of all sizes to collect and analyze customer feedback without ever worrying about a data limit.
Still have questions? Our team is here to help!
-----------------------------------------------
[Schedule a Call](/demo/)
[
Bizrate Insights
](/)
* [Solutions](#)
* [Online Buyers](https://bizrateinsights.com/solutions/online-buyers/)
* [Site Abandonment](https://bizrateinsights.com/solutions/site-abandonment/)
* [Consumer Panel](https://bizrateinsights.com/solutions/consumer-panel/)
* [VitalSigns](https://bizrateinsights.com/solutions/vitalsigns/)
* [Plans](https://bizrateinsights.com/plans/)
* [Use Cases](#)
* [Ecommerce](https://bizrateinsights.com/ecommerce/)
* [Marketing](https://bizrateinsights.com/marketing/)
* [Customer Support](https://bizrateinsights.com/customer-support/)
* [CX/UX Design](https://bizrateinsights.com/cx-ux-design/)
* [Resources](#)
* [Guides](https://bizrateinsights.com/category/guide/)
* [Case Studies](https://bizrateinsights.com/category/case-study/)
* [Blog](https://bizrateinsights.com/category/blog/)
* [Press](https://bizrateinsights.com/press/)
* [Documentation](https://bizrateinsights.com/documentation/)
* [Announcements](https://bizrateinsights.com/announcements/)
* [FAQs](https://bizrateinsights.com/faqs/)
* [Customer Reviews](https://bizratesurveys.com/)
* [About Us](#)
* [About Us](https://bizrateinsights.com/about-us/)
* [Careers](https://bizrateinsights.com/careers/)
* [VitalSigns Login](https://vitalsigns.bizrate.com/login)
* [Contact](#)
* [Request a Demo](https://bizrateinsights.com/demo/)
* [Contact Us](https://bizrateinsights.com/contact/)
[](https://www.facebook.com/BizrateInsights/)
[](https://twitter.com/bizrateinsights?lang=en)
[](https://www.linkedin.com/company/bizrateinsights/)
[Start Now](/register/)
Close